This Privacy Policy explains how divex.store (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit
www.divex.store (the “Site”) or use our services.
1. Scope
This policy applies to information collected through the Site and related services (such as customer support and communications).
By using the Site, you agree to the practices described here.
2. Data We Collect
2.1 Personal data you provide
Depending on how you use the Site, we may collect:
- Contact details: name, email address, and (if provided) billing/shipping address.
- Account details: username, password (stored in encrypted/hashed form), and account identifiers.
- Order details: products purchased, transaction records, invoices/receipts, and delivery status.
- Support communications: messages you send us (including screenshots you provide for activation issues).
- Marketing preferences: newsletter subscription status and communication choices.
2.2 Payment information
Payments are processed through secure payment providers. We do not store full payment card details on our servers.
Payment providers may collect and process payment data according to their own privacy policies.
2.3 Automatically collected data
When you browse the Site, we may collect:
- Device & technical data: IP address, browser type, device type, operating system, and language settings.
- Usage data: pages viewed, time spent, clicks, and navigation paths.
- Approximate location: derived from your IP address (country/city-level, not precise GPS).
3. How We Use Your Data
We use your information to:
- Create and manage your account.
- Process orders, deliver digital products (e.g., license keys), and send receipts.
- Provide customer support for delivery, installation, and activation.
- Improve the Site (performance, troubleshooting, analytics, and user experience).
- Prevent fraud, abuse, and unauthorized access.
- Send service updates (order confirmations, delivery emails, policy updates).
- Send marketing messages (newsletters/offers) where allowed, with an unsubscribe option.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal data.
However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We keep personal data only for as long as necessary to provide the service, meet legal/accounting obligations, resolve disputes,
and enforce agreements.
Tip for compliance clarity: add specific retention periods where possible (e.g., “order records kept for X years”),
rather than only “as long as necessary”.
8. Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of your personal data,
and to object to or restrict certain processing. GDPR-style notices commonly include these rights and how to exercise them [web:55].
- Access your personal data.
- Correct inaccurate or incomplete data.
- Request deletion (subject to legal retention requirements).
- Object to or restrict certain processing (where applicable).
- Request data portability (where applicable).
- Opt out of marketing emails at any time using the unsubscribe link.
To exercise your rights, contact us using the details in the “Contact Us” section.
9. Children’s Privacy
We do not knowingly collect personal data from children under 13.
If we learn that we collected such data, we will delete it as soon as reasonably possible.
10. Third-Party Links
The Site may contain links to third-party websites.
We are not responsible for the privacy practices of those sites, so please review their policies before providing personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact:
contact@divex.store